Learning Support Services
When you begin your study at WOU, you will be supported with a wide range of resources:
- A Learning Management System (LMS) for you to participate in online discussions/forum with your peers, tutors and course coordinators, and to ask questions. This is known as WawasanLearn for Part-Time Study and Wawasan2u for Full-Time Study.
- WOU's digital library where you can access information at anytime, night or day.
- Distance and remote locations are no barriers to education. You can summit your assignment via Online Assignment Submission System (OAS) from home, work or wherever you are.
- Regional Centres which provide administrative and academic support and serve as contact points between you and WOU, and where you can meet formally for counselling and tutorials, or informally for peer support in self-help groups.
- A tutor allocated to you who will guide and advise you on your courses and is available by telephone, or will support you through online communication. There are also scheduled face-to-face tutorials by experts in the field for the different courses to help the part-time students.
Every student must register for an online account with the University to gain access to its computer services and facilities. The links below show you how to activate your account and manage your password.
Preparing for Your Appointment
Our services at the Learning Center are available to all WOU students, but do have some limitations. We want you to have a successful experience with your tutor. That usually requires some preparation on your part.
- Attend class regularly
- Bring all needed materials to your appointment
- Work on the assignment, reading, etc. before you come to your appointment
- Take charge by telling the tutor what you need
- Tutors are not here to do your work for you
- Use your professor as your primary source of information
Tutors are peer students who have been recommended by faculty in their subject area or have proven proficiency in a particular content area. Tutors make weekly available appointment hours that fit their schedules. Sometimes they have other options, please ask if your availability does not match up. Tutors are not always “straight A” students; they do have at least a 3.00 GPA and have excelled in the area they are tutoring. Since everyone has subjects that are more difficult or just require more effort, it is not unusual for our tutors to give help in one area and get help in another. They have learned how to use their resources to succeed.
Who is Eligible?
To be eligible for our tutoring services, you must be a currently enrolled WOU student and registered in the requested class. You may sign up for NO MORE than 2 hours per course per week. Tutoring begins the second week of each term and goes through Dead Week!
Appointment based tutors try to open as many hours as they can with their schedules. Please be considerate with their time.
- Schedule the estimated time you will need
- Arrive a few minutes early and check-in at the front desk
- Come prepared to be tutored
- Cancel your appointment ASAP if you cannot come. You must cancel at least 2 hours prior to your appointment, or it will be marked a no show.
Tutoring is done by appointment. Most tutoring is available one-on-one. Group Tutoring is at the discretion of the tutor. Please consult with your tutor before assuming that mutliple people can join your scheduled tutoring session.
No Tutor Available
If you do not find a tutor available for the course you are seeking tutoring services for, complete the following:
- Come into the SSA and fill-out a ‘Tutor Request Form.’ This lets us know that a tutor is needed in this courses/subject.
- Tutor with your professor during their office hours and encourage them to recommend possible students as tutors to firstname.lastname@example.org.
- Create study groups with classmates.
Schedule a Tutor Appointment
The Schedule a Tutor application is located though the WOU Portal system. Simply click the WCS icon at the top of your Portal homepage, then click the “Get Tutoring” button on the right side of your screen. Select “Course-Based Tutoring” and then select the course you would like to schedule a tutoring appointment. Choose “Learning Center (8am-5pm)” or “Ackerman Lobby (7pm-10pm)” to select an available tutor. Follow the prompts to complete your request. Estimate how much time you will need and ACTUALLY use. Tutoring blocks on the schedule are 30 minutes. Click on the time that works for you and sign up. Each “open” block will last that long. If you need longer than 30 minutes, please sign up for two 30 minute blocks.
Plan to sign up in advance. Some tutors and subjects fill up right away, especially around midterms and finals. Tutors will often try to make extra appointments if they can, but times are first come, first serve. Plan in advance and don’t miss out. Scheduling appointments is cut off 19 hours before the scheduled start time. Thus, if you want an 8AM appointment, you must schedule by 1PM the day before.
Canceling a Tutoring Appointment
- Log into WCS.
- Click on the appointment you would like to cancel.
- Select the “Cancel This Appointment” button.
- As a matter of courtesy, we ask that you cancel and/or reschedule a reservation at least 24 hours prior to your appointment. This allows other students to use the tutor or for the tutor to make other plans. If you need to cancel on the same day as your appointment, you will need to call the front desk to cancel (503-838-8428). You must cancel your appointment at least 2 hours prior to the scheduled appointment time, or it will be marked as a no-show.
- When you fail to show for a scheduled appointment, you will be marked as a NO SHOW. After 2 “no shows”, you will no longer have access to the online appointment book for the duration of the term. Access will be reinstated at the start of the following term.
If you have trouble making or cancelling appointments, please contact the Student Success and Advising office at (503) 838-8428.
Our goal is to be able to provide academic tutoring to fit your needs. That’s difficult to predict each term and we count on you to communicate your needs. If you can’t work around the scheduled times offered, or we don’t have anyone tutoring the course you need, let us know. You can make a request through the WCS tutoring module. You can also contact us by email to make a request, comment or suggestion. Even though it is not always possible, we will do our best to meet your needs.
Tutoring is not something you should wait until you KNOW you are failing a course. In fact, it is often difficult to help as much by that point. Be smart and use your resources. We actually have more honor roll students than failing students that use tutors. We want you to have a successful, rewarding academic life at Western Oregon University.